yyphp Frequently Asked Questions

yyphp follows PAGCOR KYC requirements. You will need to upload a valid government-issued ID — a Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID are all accepted. A selfie holding your ID may also be requested. KYC verification is typically completed within 24 hours on business days.

On the yyphp Login page, click "Forgot Password" below the login form. Enter your registered email address or mobile number and follow the reset link sent to you. The reset link is valid for 15 minutes. If you do not receive it, check your spam folder or contact support at [email protected] for manual assistance.

No. yyphp strictly enforces a one-account-per-player policy in line with PAGCOR rules. Duplicate accounts are flagged automatically and may result in the suspension of all associated accounts and forfeiture of balances. If you believe a duplicate was created accidentally, contact support immediately to have the extra account closed before funds are affected.

To permanently close your yyphp account, log in and navigate to Account Settings, then select "Close Account." You will be asked to confirm your identity and withdraw any remaining balance before closure. Alternatively, email [email protected] from your registered email address with the subject line "Account Closure Request" and the team will process it within 3 business days.

All games available on yyphp use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories. yyphp operates under a PAGCOR license, which mandates regular compliance checks and RNG certification. Published Return-to-Player (RTP) percentages are available within each game's information panel so players can make informed decisions before wagering.

Yes, yyphp is fully optimized for mobile play. The platform runs smoothly on both Android and iOS browsers without requiring a separate app download. Simply open your mobile browser, go to yyphp.net, and log in to access the full game library including slots, live dealer tables, sports betting, and bingo. A progressive web app (PWA) install option is available for a more app-like experience.

Yes, yyphp covers PBA (Philippine Basketball Association) games with a full range of betting markets including moneyline, handicap, and totals. NBA, FIBA, and international basketball leagues are also available. Odds are updated in real time, and live in-play betting is supported for selected matches. Check the Sports section of yyphp Casino for the current betting schedule and available markets.

The legal gambling age in the Philippines as mandated by PAGCOR is 21 years old. yyphp strictly enforces this rule. All new accounts require age verification during the KYC process. Any account found to be registered by a person under 21 will be immediately suspended, all funds returned, and the case reported to PAGCOR in compliance with regulatory requirements. No exceptions are made.

Log in to your yyphp account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour cooling-off period — this is intentional and designed to protect you from impulsive decisions during a losing streak.

yyphp offers a formal self-exclusion tool under Account Settings > Responsible Gaming > Self-Exclusion. You can choose to exclude yourself for 6 months, 1 year, 3 years, or permanently. Once active, your account is locked for gameplay and all marketing communications are stopped. Self-exclusions cannot be reversed before the chosen period expires. For urgent assistance, contact [email protected] directly.

If gambling has become a problem for you or someone you know, yyphp encourages reaching out to the following resources: the PAGCOR Player Protection programme at pagcor.ph, the National Center for Mental Health (NCMH) 24/7 crisis hotline at 1553 (toll-free in the Philippines), and Gamblers Anonymous Philippines which holds peer support meetings in Metro Manila, Cebu, and Davao. You can also contact yyphp support at [email protected] for immediate account interventions.